Quality Assurance
Global Rapid Response Service System
HQ coordination
Developed for headquarters
Region support
There are 4 domestic regions and 6 international regions
on-site service
Group technical service centers and provincial technical service centers in domestic regions, as well as internati-onal regional technical service center-s in international regionsFBH. provides global service for customers, we promise that our professional technical service engineer will provide “zero distance” differentiated service for customers.
FBH. Service Management
Establish the LTC
- Optimization of delivery organizational structure
- Unified delivery process standards
- Improvement of project delivery process
- Improvement of project management ability
Establish the ITR
- Form a systematic SLA and OLA
- Develop ITR process baseline indicato-rs and implementation assessment methods
- Ensure high-quality and efficient handl-ing of customer problems
IT system architecture design
- Get through the technical problem han-dling process in the R&D link
- Establish channels for handling non-te-chnical problems
- Three-level processing mechanism for the formation of problems
- Realize high-quality, high efficiency and low-cost service request processing
Service Solutions
Service Solutions (for International Customers)Customer Support Service
Maintenance
Fixed Network Optimization
Software
Passive resources management system
Training Services
Management training
Technical training
IT training
Operation and Maintenance
Managed Maintenance of Home Connection
Managed Maintenance of Optical Lines
Managed Maintenance of Base Station
Wireless Service
In Building System
Wireless Network Optimization
ICT Service
Weak Current Integration
Highway Mechanical Integration
Railway & Metro Communication Integration
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